Live sales and Helpdesk Video support gives you the opportunity to add live helpdesk service to your website and start offering your online customers the live helpdesk support with audio video facility. See your customer live on video helpdesk.




 


Increase your customer satisfaction by providing the real-time video help support. Answer them in an interactive way of communication,


You can generate the market value of your company by offering our Live Online software with Audio/Video support that has never been offered before in the Market. It does not require any software pre-installed Immediate connection to the system.


Now you can see & hear your customers, look at the problem they are experiencing and walk them through the solution - right on their own computer screen.

Defination:
A virtual web centre is a callcenter for live on site services.

Virtual web center employees may be situated in groups in a number of smaller centers, but they can also work from their own homes.

WMS provides you with a complete AUDIO & VIDEO CALL CENTER infrastructure.

VIRTUAL CALL CENTER MANAGEMENT allows you to create, delete and edit your on site communication portals.

  1 -  Operators can chat (audio and video) with
        the clients.
 2 -  Operators can show any live presentation
        to the clients.
 3 -  Operators can send any file to the clients.
 4 -  Operators can text chat between  each
        others.


Easy to use
With our Live Helpdesk technology integrated on your website, your customers can simply click to join your Helpdesk in a live, on-line meeting. The program is based on click and go...so it is automatically downloaded in the customers/clients
computers ( Auto firewall - auto proxy ).

Highly personal:
Your customers can see and hear your Helpdesk staff, adding a truly personal touch to your service.


Effective:
Our live video helpdesk online support allows you to screen cast an application or desktop to let you view your customer's problem with them. This method is far more effective than trying to understand a description of a problem over the telephone. It's as if you were standing behind the customer, watching them use their PC.


Low bandwidth requirements:
Even users with basic dial-up connections can connect and use our live chat video helpdesk software.


Increased productivity:
Solve customer problems quickly and easily using our live helpdesk's screen casting and remote control capabilities.


Highly interactive:
Customers can explain their problems verbally or by text chatting